wdpak Frequently
Asked Questions

wdpak requires a clear copy of your National Identity Card (CNIC) for identity verification. In some cases, a utility bill or bank statement may also be requested as proof of address. All documents must be current and clearly legible. KYC verification is mandatory before any withdrawal can be processed and typically completes within 24 hours of submission.

The minimum age to register and play on wdpak is 21 years. This is a strict policy enforced through CNIC-based age verification. Any account found to belong to a person under 21 will be immediately closed and any remaining balance returned. wdpak takes its age verification obligations seriously under international gaming license requirements.

On the wdpak login page, click the "Forgot Password" link. Enter the email address registered to your account and you will receive a password reset link within a few minutes. Check your spam folder if it does not appear in your inbox. If you no longer have access to your registered email, contact the wdpak support team via live chat for manual identity verification and account recovery.

No. wdpak strictly permits one account per person, per household, and per device. Creating duplicate accounts — including under a different name or email address — is a violation of wdpak's Terms and Conditions and will result in permanent closure of all associated accounts and forfeiture of any balances held within them. If you have accidentally created two accounts, contact support immediately.

To permanently close your wdpak account, contact the customer support team via live chat and submit a formal account closure request. Before closure, ensure all pending withdrawals have been processed and your balance is at zero or requested for withdrawal. Account closure is irreversible. If you are closing due to gambling concerns, consider the self-exclusion programme instead, which may better suit your needs.

wdpak's cricket betting section covers international Test matches, ODIs, T20s, and PSL fixtures. You can place pre-match bets on match winners, top batsmen, total runs, and over-by-over outcomes. Live in-play betting is also available for select fixtures, allowing you to place bets as the action unfolds. Odds are updated in real time and displayed in decimal format with PKR payout estimates.

Yes. wdpak covers Pakistan Super League (PSL) fixtures throughout the season, including group stage matches, playoffs, and the final. Available markets include match winner, top scorer, highest partnership, and total sixes, among others. PSL betting odds are published ahead of each match day. You can track live scores and manage your active bets from the wdpak sports section during matches.

All games on wdpak use certified Random Number Generator (RNG) technology that has been independently audited for fairness. wdpak operates under international gaming license oversight, which mandates regular third-party testing of all game outcomes. The RTP percentages displayed on slot games are accurate and verified. The platform cannot manipulate individual game outcomes — each result is generated independently and randomly.

Yes. wdpak is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete games library — including slots, live dealer tables, and sports betting — directly through your smartphone browser without needing to download a separate app. The mobile interface automatically adjusts to your screen size for a smooth experience on any device.

Log in to your wdpak account and navigate to the Responsible Gaming section within Account Settings. From there you can set daily, weekly, or monthly deposit limits and loss limits in PKR. Limits take effect immediately upon saving. Reducing a limit is instant; increasing a limit is subject to a mandatory 24-hour cooling period as a player protection measure.

To request self-exclusion, contact the wdpak support team via live chat. Self-exclusion options range from 1 month to permanent. Once activated, your account is locked for the full exclusion period with no early reinstatement. All promotional communications are stopped immediately. Your remaining balance is available for withdrawal even after the exclusion is applied. Permanent self-exclusion cannot be reversed under any circumstances.

If gambling is causing financial stress, affecting your relationships, or you find yourself unable to stop despite wanting to, take action immediately. Contact the wdpak support team via live chat — our trained responsible gaming specialists are available 24/7 and can activate deposit limits, cooling-off periods, or self-exclusion within minutes. You can also reach out to international responsible gaming resources for confidential support and counselling.